September
How to Win Potential Customers With a Handshake WebinarDo handshakes matter? YES, if you want to connect with others and make the best possible impression. Join me for a FREE webinar. Date: September 13, 2012 |
|
|
Category Archives: Business Etiquette
National Etiquette & The power of Civility
May 7 – May 12 is nationally known as National Etiquette Week, a week of bringing awareness in all areas of etiquette from the boardroom to the classroom.
In honor of National Etiquette Week, we are doing our part in promoting graciousness & civility. Purchase a copy of the Power of Civility this week for only $17.99 regularly $24.00
The Power of Civility is packed with thought-provoking perspectives on what civility really means, as well as practical solutions for incorporating civility best practices into your work and life. In this comprehensive book, eighteen top civility and etiquette professionals go beyond the typical “please and thank you” conversations about civility and challenge you to think about your personal standards, accountability, values, and what it means to be committed to choosing civility, whether at home, at work, in your community, or in public — at home and abroad.
This book provides the tools you need to boost your social intelligence and build your cultural competence, giving you the confidence and poise to go anywhere and be welcomed as a caring and considerate citizen of the world. Discover the power of civility!
The Power of Civility Table of Contents
The Power of One
Choosing Civility
By Lew Bayer
Civility Begins at Home
By Deborah King, AICI CIP
Public Civility
The Case for Face-to-Face Communication
By Deborah McGrath
Stand Out — Don’t Stick Out
Personal Accountability and Civil Business Essentials
By Tiffany Nielsen
The Power of Leadership Civility
Leading by Example
By Laura Barclay
Building an Exceptional Professional Image
Six Keys to Success
By Jules Hirst
Lunch Box Civility
A Tool for Leaders
By Penelope Paik
Develop Your Personal Brand and Power it with Civility
By Yasmin Anderson-Smith, MCRP, AICI CIP, CPBS
Networking with Civility
The Ultimate Business Tool
By Cheryl Walker-Robertson
Navigating the Social and Psychological Complexities of Incivility
By Suzanne Zazulak Pedro
Civility — Making it a Lifestyle
By Cindy Ann Peterson, AICI FLC
To Say or Not to Say, That is the Question
Political Civility – The Reality Show
By Shelby Scarborough
Civility Communicates Confidence
Five Traits that Pave the Way to Success
By Tara Crawford
Civility on Campus
How to Get an “A” in Conduct
By Denise F. Pietzsch
Uncovering Diamonds
The Challenge of Intergenerational Civility
By Pat Walker Locke, AICI FLC, CPC
Dining with Civility
Manners Matter at the Table
By Nonnie Cameron Owens
℞ for Mutual Respect
A Booster Shot for Civility in Healthcare
By Suzanne Nourse, CEPC
Cultural Considerations and Civility
How to Get Along as You Get Around
By Anita Shower
Purchase you copy today for only $17.99 and free shipping.
MIT Charm School brings social graces to their students
MIT understands you can be a genius and still not know what fork to use, this is why the school created MIT Charm School.
10 Tips on How to “Talk Politics” When There is No Escaping it!
We should all know we never speak about “Politics” at the dinner table, at a gathering with family or friends, the office, but what are you to do when there is no escaping it. Here are 10 tips written by Diane Gottsman of The Protocol School of Texas.
1. Allow the other person to state his or her opinion - Don’t interrupt – allow others to make their feelings heard.
2. Ask questions – Even if you disagree with the comments of others, show respect by asking pertinent questions. You may be surprised to learn something new!
3. Keep your voice down to a low roar- Don’t allow yourself to get worked up and start a shouting match with your coworkers or dinner guests.
4. Educate yourself on important issues – It’s important to at least be familiar with the beliefs and platform of each candidate to allow for knowledgeable discussion. Remember, being well-informed is always best!
5. Don’t take it personally – Keep the discussion in perspective and ask yourself how much anxiety and conflict you are willing to undergo at the office or with friends by arguing over who the better candidate may be. Never resort to name calling or shame tactics, “I can’t believe you are that ignorant!”
6. Vote – it’s a cop-out to say, “I don’t like any of the candidates so I’m not going to vote” – if you don’t vote for someone, anyone, you have no room to complain.
7. Politics is not off limits at a dinner party or social event – be prepared! You can answer with “I’m off political debate duty tonight – argue amongst yourselves” and opt out or jump in and make your point. Do what feels right but always keep in mind you are a guest and don’t want to offend your host.
8. Keep it clean – Use your best judgment and keep your interactions civil – you host will thank you for not inciting further furor among his or her guests.
9. Don’t assume that everyone wants to talk politics – Asking someone how he or she intends to vote in the election is invasive unless the information is offered first.
10. Use your sensitivity training – Be mindful of how you are making others feel by voicing your strong opinions and avoid monopolizing the entire conversation with politics. Have other conversation topics handy in your conversational arsenal to pull from when the conversation is too heated.
Politics and Etiquette: Incivility in the Workplace and Congress
Here is a great article form the Boston Globe which discusses incivility in the workplace and Congress. What do you think? Is there a problem?
Maine Senator Olympia Snowe is just the latest example in politics and business to demonstrate the ugly effects of incivility. She said last week that she is not going to seek another term in the US Congress.
The three-term Republican senator did not make her decision because she was facing a difficult reelection bid. Instead, she blamed the intense and sometimes destructive partisanship in Washington. That, in a nutshell, is the problem with incivility. At a certain point, people say, “No more. I don’t have to put up with caustic, vitriolic, negative behavior.’’ And they disengage, refuse to serve, quit their jobs.
It’s not just in politics that incivility causes a problem. In business, it is costly to replace a worker. There’s downtime between when a person leaves and a qualified replacement is hired. There’s a learning curve for the replacement.
While businesses don’t expect to keep a worker from leaving for a good reason — a better position, a relocation — good businesses ensure that employees don’t leave for preventable reasons. When a person leaves because of incivility, that’s preventable.
And it should be unacceptable to the American public. I can accept any elected official’s decision to return to private life; what is unacceptable to me is a resignation caused by the atmosphere in Congress. The atmosphere of the past few years is reflected in Congress’ steadily declining approval rating, which hit a record low of 11 percent in December 2011. It is time to demand civil behavior from Congress.
Rudeness and incivility in the workplace — and Congress — are preventable. Prevention begins by changing the workplace culture and that means change must be embraced from the top down. That change is grounded in three powerful principles that should govern interactions in the workplace: be considerate, be respectful, and be honest.
It’s time for congressional leaders to recognize that the current culture is toxic and to take responsibility for restoring civility in the House and Senate.
Source:Boston Globe
Written By: Peter Post
